Last updated: November 10, 2026
Every Dezo Industry product is made to order with your size, colors and design. Because each piece is produced specially for you and cannot be resold, the rules below apply. Please read them before you order.
1. No returns for change of mind
We do not accept returns, exchanges or cancellations for change of mind, for a size you selected, or for a color or design you approved. Under EU and UK consumer law, goods made to the consumer’s specifications or clearly personalized are not covered by the 14-day right of withdrawal. Please check our size chart and your design carefully before ordering. If you are unsure, message us before you pay.
2. Wrong size you selected
We are happy to help: we can offer alterations or a remake at a reduced price. This is a goodwill offer, not a refund.
3. Damaged, defective or wrong item
- Tell us within 7 days of delivery by email or WhatsApp with your order number, clear photos and a short video of the problem, and the shipping label.
- Items must be unworn, unwashed and unaltered, with labels attached.
- We review your claim within 3 business days. If we confirm a manufacturing defect or a wrong item, we will, at our choice, repair, remake or refund the affected item (fully or partly).
- If we ask you to send the item back, we pay return shipping only for confirmed defects. Items sent back without our written approval are not accepted.
4. What is not a defect
- Small color differences between your screen, mockups and the real fabric, leather or thread.
- Natural marks, grain and shade differences in genuine leather.
- Measurement differences within 1 inch (2.5 cm) of the size chart.
- Logo or embroidery placement within 0.5 inch (1.3 cm) of the approved position.
- Damage from washing or care that does not follow the care label, normal wear, or alterations.
5. Cancellations
You can cancel free of charge until production starts (we confirm the start by email or WhatsApp, normally within 1 business day after payment). After production starts, orders cannot be cancelled. If we agree to stop an order in production, we refund the amount paid minus the cost of materials and work already done.
6. Lost or damaged shipments
Report visible transport damage within 48 hours of delivery with photos of the parcel. If tracking shows the parcel lost, we open a claim with the carrier and remake or refund once the carrier confirms the loss. We are not responsible for parcels delivered to the address you gave us, or refused or uncollected parcels.
7. How refunds are paid
Approved refunds are paid to the same account or method you used (for example Wise or bank transfer) within 10 business days. Bank and transfer fees, currency conversion differences and the shipping portion of a delivered order are not refundable. Import duties and taxes paid to your customs authority must be reclaimed from them.
8. Bulk and wholesale orders
Bulk orders follow our Bulk Order Terms: the approved sample is the quality standard, and claims must be made within 7 days of delivery.
9. Payment disputes
Please contact us first: almost every problem is solved faster directly. If a payment is disputed without contacting us, we will provide the payment provider with your order approval, design files, messages and delivery proof.
This policy does not limit any rights you have under mandatory consumer law in your country.
Contact
Dezo Industry (Pak Manufacturing)
Zafarwal Road, Sialkot, Punjab, 51310, Pakistan
Email: dezoindustry@gmail.com
WhatsApp: +92 311 7647730
Return and refund policy: next steps for US brands
Have a question about return and refund policy? Our team answers within 24 hours. You can also design your product first and send it with your request. Get a free quote or design a free mockup.